COmplaint procedures
complaint procedures
Legal Ombudsman –
Complaint Procedure:
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact Details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
SRA Complaints Information:
You should report the matter directly to us if you think a firm or anyone regulated by us has breached an SRA Principle.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the SRA | Problems with law firms and individuals | Solicitors Regulation
Office Hours
Monday – Friday – 9:30 am to 6:00 pm
Saturday – Special Appointment
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Contact Info
Suite E & F, 3rd Floor, The Clockhouse,
Barking, IG11 8EQ
079 4677 2439
0208 264 4800
